Massachusetts

Business phone systems in Massachusetts

From the biotech labs of Kendall Square to the shops on Cape Cod, Massachusetts businesses run on Phoneware Edge: cloud phone systems, texting, and contact center answered by real people.

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Cloud phone system

Massachusetts businesses run on Phoneware Edge for voice, texting, and contact center. We configure your call flows and provide direct support when you call.

Built to keep answering

Multi-carrier 5G and Starlink failover keep Massachusetts teams online when a circuit, an ISP, or the power blinks. Carrier-grade voice, automatic disaster routing.

AI voice agents built in

AI receptionists answer, route, and handle routine calls around the clock, built right into the platform, priced per user.

People who pick up

Call and reach a real technician who knows your account. Dedicated support, wherever you are in Massachusetts.

The full platform, for Massachusetts businesses

Everything a Massachusetts team needs to communicate, connect, and serve on Phoneware Edge, billed per user.

Cloud phone systemHosted PBX with 60+ features, auto attendant, hunt groups, find-me/follow-me, and voicemail-to-email with transcription. AI voice agentsAI receptionists that answer, route, and handle routine calls around the clock, plus AI-generated greetings and call transcription, built into Edge. Mobility & UCYour extension on your cell, laptop, the web, or Microsoft Teams, same number everywhere you work. Business textingText customers from your main number, a direct line, or your auto attendant, and send instant text alerts to keep your team in the loop. Contact center & ACDQueues, live monitoring, supervisor dashboards, recording, and reporting for teams that field volume. Call recordingOn-demand or always-on recording with HIPAA, PCI, and retention controls, plus quality review. Cloud faxSend and receive faxes by email or web portal, no machine, no dedicated fax line. SIP trunkingKeep your on-prem PBX and put it on our network, with failover routing if it ever loses connection. Internet & continuityMulti-carrier 5G and Starlink failover (Peplink) that keeps you online, and on the phone, when your ISP isn’t. Numbers & portingKeep your numbers, add toll-free and new area codes, with E911 handled for you. Meetings & videoHD video and audio conferencing with screen share, recording, and a dial-in bridge for every user. Design, install & supportWe plan it, configure it, ship it ready, train your team, and answer when you call. 40+ years of doing it this way.

Phoneware Edge serves all of Massachusetts

Massachusetts runs on brains and precision: the life sciences cluster in Kendall Square, teaching hospitals and universities across Boston and Cambridge, asset managers and insurers downtown, the tech firms along Route 128, advanced manufacturing in the Pioneer Valley, and the fishing fleets out of New Bedford and Gloucester. Phoneware Edge gives all of them one platform for voice, texting, meetings, contact center, recording, and cloud fax, billed per user.

Local service, national reach

When a Boston clinic or a Worcester shop calls Phoneware, they reach a real technician who knows their account. The same team that configures the system also supports it. That is how we have worked for 40 years.

Serving businesses across Massachusetts and nationwide. Call or text 602·445·7777 to talk it through.

Nearby states

Connecticut

Ready for a phone system built to keep running?

Call or text us, or send a note. We’ll look at your current setup and show you exactly what it looks like on Phoneware Edge, no pressure, no jargon.

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